WARRANTY TERMS

What does our warranty cover?

• Color fading. If the artwork on your phone case fades within 12 months of purchase under normal use, we’ll replace it free of charge.
• Manufacturing defects. This includes issues like misaligned prints or other production-related flaws. These issues should be reported within 30 days of delivery.
• This warranty only applies to the original item. Products that have been issued as a warranty replacement are no longer subject to this policy.

What isn’t covered?

• Normal wear and tear (e.g., scratches or scuffs from daily use).
• Damage caused by accidents, misuse, or unauthorized modifications.
• Exposure to extreme conditions (e.g., harsh chemicals, prolonged UV exposure, etc).

How to make a warranty claim?

• Contact us. Email our support team at info@artpointone.store or reach out via Support Form.
• Provide proof. Include your order number, a high resolution photo or video of the issue, and a brief description of the problem.
• Resolution. Our team will review your claim and guide you through the next steps. Approved claims will receive a replacement items (identical to the original order) at no cost.

FAQs

Q: How long does it take to process a warranty claim?
A: Claims are typically processed within 3-5 business days.

Q: Do I need to return the damaged product?
A: In most cases, no. However, we may request additional details to verify your claim.

Q: Can I request a different case model or artwork for the replacement?
A: No, we can only provide the replacement for the model and artwork from the original order.